Fife Accommodation Service

Our service provides accommodation with support for up to 32 people aged 16 or over who are affected by homelessness.  The accommodation is provided on a shared living basis in 14 self-contained flats within West Bridge Mill, Kirkcaldy.

 We receive referrals from a variety of sources and accept self referrals from people affected by homelessness.   

Within West Bridge Mill, we provide six rooms for Fife Council which can be accessed through the Temporary Allocation Officers/ Homeless Emergency Service.

 What data we need

 To allow us to provide the service you would expect from us, we process the following information about you:x

  • name
  • address
  • date of birth
  • telephone numbers
  • equality and diversity information
  • next of kin
  • GP’s name, address and telephone number and the contact details of other health professionals involved in your care and support
  • health and disability information which helps us understand your care and support needs

Why we need it

We need your information and will use your information:

  • to enable us to supply you with the services and information which you have requested or expect from us
  • to analyse the what we collect so that we can administer, support and improve our business and the services we offer
  • to contact you in order to send you details of any changes to our services which may affect you
  • for all other purposes consistent with the proper performance of our operations and business
  • to contact you for your views on our services.

Where we store your data

We store your data on our secure online information management system, Carista.

Any paper records are stored in locked filing cabinets.

Referral information is received, stored and updated on the Fife Online Referral Tracking System (FORT)x

How long we will keep your information

We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law (we may be legally required to hold some types of information), or as set out in any relevant contract we have with you.

We will generally keep your information for the following minimum periods after which this will be destroyed if it is no longer required for the reasons it was obtained.

Document Type

Retention Period

Referral or self-referral forms

Five years from the last day you are supported by our service

Support plan

Five years from the last day you are supported by our service

Support agreements

Five years from the last day you are supported by our service

Letters we receive or send in relation to

your care and support

Five years from the last day you are supported by our service

Housing Benefit verification

Five years from the last day you are supported by our service

Adult Protection reports

Five years from the last day you are supported by our service

Incident reports

Five years from the last day you are supported by our service

Photo permission agreements

Five years from the last day you are supported by our service


 Our full retention schedule is available here

What’s the legal justification?

We will process your personal data with your consent and special categories of personal data with your explicit consent. The details of your next of kin and GP details will be processed in your vital interests.

Sharing your Information

The information you provide to us will be treated by us as confidential.

We may disclose your information to third parties who act for us for the purposes set out in this notice or for purposes approved by you, including the following:

  • Referral agencies: Fife Council
  • Statutory agencies for Adult Support and Protection Purposes
  • Regulatory bodies: Care Inspectorate
  • Other external agencies for collaborative working purposes with your prior consent and knowledge.

Receiving data about you

We may receive the following information from third parties:

  • Benefits information, including awards of Housing Benefit/Universal Credit / Fife Council TAIM / Housing Benefit team
  • Payments made by you to us
  • Complaints or other communications regarding behaviour or other alleged breaches of the terms of your contract with us, including information obtained from Police Scotland
  • Reports as to the conduct or condition of your tenancy, including references from previous tenancies, and complaints of anti-social behaviour

Updating your information

If your details change, please contact 01592 644048 / 646184 to inform us to ensure that all of the information we hold about you is up to date.