LinkLiving carries out fundraising and marketing activities in order to generate the awareness and funds needed to deliver trauma, mental health, homelessness, and isolation support services across Central Scotland.
- What data we need
To allow us to provide the service you would expect from us, we process the following information about you:
- Name, postal address, email address, phone number,
- If you are supporting us financially; your bank account number and sort code, credit or debit card information (card number, expiry date and the three-digit code on the back of your card)
- If you are participating in a fundraising event or volunteer with us, we may process information about your health – this is “special category” personal data.
- Why we need it
We need your information and will use your information to:
- Provide information, which you have requested, about ways to support LinkLiving, our services and our campaigns
- Provide a service to you
- Process donations or other payments and verify financial transactions
- Process Gift Aid donations
- Involve you as a volunteer
- To check on your preferences from time to time to ensure they are up to date
- Record any contact we have with you to help us ensure we provide you with the most appropriate communications
- Prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf
- Analyse and report on the number and nature of contacts with the organisation
- Carry out research on the demographics, interests and behaviour of our users and supporters to help us gain a better understanding of them and to enable us to improve our service
- Where we store your data
We store your information:
- On Enthuse which is a secure third-party donation platform
- On Donorfy which is a secure customer relationship management system
- On Link systems
- How long we will keep your information
We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law (we may be legally required to hold some types of information), or as set out in any relevant contract we have with you.
We will keep your information about donations for seven years and your contact information for as long as you have a relationship with us from which you can withdraw your consent at any time.
- What’s the legal basis for processing?
We process your personal data and special category data with your consent.
- Sharing your Information
We may disclose your information to third parties who act for us for the purposes set out in this notice or for purposes approved by you, including the following:
- A market research company, mailing house, or other agency with whom we would have a data processing agreement
- Receiving data about you
The information we process about you will come directly from you, via:
- Kiltwalk, JustGiving or other third-party fundraising events
- Enthuse (which we use to process donations made via our website)
- Postal, in person, website or email enquiries
- Over the phone or via social media
- Updating your information
If your details change, please contact firstname.lastname@example.org to inform us to ensure that all of the information we hold about you is up to date.
You have a number of rights under the Data Protection legislation which are outlined and explained below:
- The right to be informed how your personal data is processed
This guide informs you how your data will be processed and sets out clearly LinkLiving's lawful basis for processing.
- The right to access your personal data
You can submit a Subject Access Request to access the personal data that LinkLiving holds about you. You can do this by writing to:
Data Protection Officer
2c New Mart Road
Or e-mailing: email@example.com
LinkLiving will then have one month to respond to your request. As part of the subject access request process we will ask for two forms of identification to be submitted before any information is released.
- The right to rectification
If any of the personal data we hold about you is wrong, you have the right to ask us to correct it.
- The right to erasure
You may request that LinkLiving erases any of your personal data that is processed by us. This is also known as the ‘right to be forgotten’. Please note that this is subject to a number of exemptions and so is not an absolute right.
- The right to restrict processing
If you believe that we are processing personal data unlawfully, where it is no longer needed or think that the personal data held is inaccurate, you can ask us not to process that personal data.
- The right to data portability
You have the right to ask us to pass the information we process about you to another organisation which is also a data controller.
- The right to object
You have the right to object to our processing of your personal data. However, if LinkLiving can demonstrate that there is an appropriate ‘condition of processing’ in place then we may refuse to stop processing your personal data.
- Rights in relation to automated decision-making and profiling
You have the right not to be subject to a decision solely based on automated processing. If a decision is made by an automated process you may ask LinkLiving to have the decision investigated by a member of staff.
- How to action your rights under the Data Protection Legislation
If you wish to object to the use of your personal data, would like to restrict processing or have data rectified, please contact the Strategy and Business Support Team by e-mailing firstname.lastname@example.org.
- The right to complain to the ICO
If you have a concern about the way LinkLiving is processing your personal data, you may raise a complaint with the Information Commissioner’s Office.
Information Commissioner's Office
0303 123 1113
We will never share or sell your personal data to a third party for marketing purposes.
Electronic information that contains personal information is kept in secure systems. Laptop computers and other devices which may be taken out of the office are encrypted and password protected. Any paper files containing personal information are stored in locked filing cabinets.