Older Persons' Service

LinkLiving provides a befriending service for older people in Fife who are isolated or lonely. 

Our service has two main elements:

  • A befriending service, which provides regular one-to-one befriending for older people, in their homes and in community settings
  • Social cafes, which are held weekly and offer company, group activities and group outings.

What data we need

To allow us to provide the service you would expect from us, we process the following information about you:

  • name
  • address
  • date of birth
  • telephone number/s
  • email address
  • emergency contact number
  • Equality and diversity information
  • Any health or disability issues you may need support with

Why we need it

We need your information and will use your information:

  • to enable us to supply you with the services and information which you have requested or expect from us
  • to analyse the what we collect so that we can administer, support and improve our business and the services we offer
  • to contact you in order to send you details of any changes to our services which may affect you
  • to contact you for your views on our services.

Where we store your data

We store your data on our secure online information management system, Carista, and on spreadsheets which are stored in password-protected computers.

Any paper records are stored in locked filing cabinets.

How long we will keep your information

We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law (we may be legally required to hold some types of information), or as set out in any relevant contract we have with you.

We will generally keep your information for the following minimum periods after which this will be destroyed if it is no longer required for the reasons it was obtained.

Document Type

Retention Period

Service referral form

Six months from the date you leave the service

Your contact details (name, address, telephone number/s, emergency contact number)

Six months from the date you leave the service

Information about you (date of birth, equality and diversity information, health or disability issues, information about your interests, lifestyle and preferences, outcomes you want to achieve)

Six months from the date you leave the service

Risk assessments

Six months from the date you leave the service


 Our full retention schedule is available here

What’s the legal justification?

We will process your personal data with your consent and special categories of personal data with your explicit consent. The details of your emergency contact will be processed in your vital interests.

Sharing your Information

The information you provide to us will be treated by us as confidential.

We may disclose your information to third parties who act for us for the purposes set out in this notice or for purposes approved by you, including the following:

  • Organisations who referred you to us
  • Organisations you wish us to contact on your behalf

If we are concerned that you are at risk, we may disclose information about you, with your permission, to:

  • Fife Adult Protection
  • Your GP

Receiving data about you

We wouldn’t expect to receive any information about you from third parties, beyond your initial referral.

Updating your information

If your details change, please contact LinkLiving Older Person’s Service on 01592 644048 to inform us to ensure that all of the information we hold about you is up to date.