Skills Academy Privacy Notice
This Privacy Notice will illustrate how your personal data and, if applicable, special categories of personal data will be used by LinkLiving Skills Academy.
The LinkLiving Skills Academy provides training to front-line staff across Scotland. We provide a range of courses that support staff enabling them to do their roles effectively. The LinkLiving Skills Academy also provides bespoke courses to organisations to target specific issues they may be facing.
What data we need
To allow us to provide the service you would expect from us, we process the following information about you:
- Name
- Address
- Telephone number
- Email address
- Any health or disability issues you may need support with
- Date of birth
- SCN number for qualifications
Why we need it
We need your information and will use your information:
- to enable us to supply you with the services and information which you have requested or expect from us
- to analyse what we collect so that we can administer, support and improve our business and the services we offer
- to contact you to send you details of any changes to our services which may affect you
- to contact you for your views on our services.
- to share with SQA any issues and record qualifications
- to share with funders
Where we store your data
On spreadsheets, which are held on password protected computers and paper copies, which are held in locked cabinets.
How long we will keep your information
We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law (we may be legally required to hold some types of information), or as set out in any relevant contract we have with you.
We will generally keep your information for the following minimum periods after which this will be destroyed if it is no longer required for the reasons it was obtained.
Document Type |
Retention Period |
Client personal information |
5 years - from service end date |
Client feedback forms |
3 years |
Our full retention schedule is available at www.linkliving.org.uk/privacy.
What’s the legal justification?
Data Type | Condition of Processing |
Client personal information | Contractual |
Client feedback forms | Consent |
Sharing your information
The information you provide to us will be treated by us as confidential.
We may disclose your information to third parties who act for us for the purposes set out in this notice or for purposes approved by you, including the following:
- Funding Bodies
- Scottish Qualifications Authority (SQA)
Receiving data about you
We may receive information from third parties about you in relation to the care and support services we provide to you. Any information received will be subject to the same storage and retention principles described in this privacy notice.
Updating your information
If your details change, please contact LinkLiving Skills Academy on 01324 466860 or by email at skillsacademy@linkliving.org.uk to inform us to ensure that the information we hold about you is up to date.
Your rights
Your right of access
You have the right to ask us for copies of your personal information.
Your right to rectification
You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing
You have the right to object to the processing of your personal information in certain circumstances .
Your right to data portability
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
Your rights
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at datamanagement@linkhaltd.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at Link House, 2c New Mart Road, Edinburgh EH14 1RL or by email at datamanagement@linkhaltd.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk